Privacy Policy
This privacy policy describes how Som Puro Soluções collects, uses, and protects personal information when you use our online platform and services. Protecting your private information is our priority. This policy applies to data collected through our site and outlines your rights regarding your data.
Information We Collect
We collect different types of information in connection with your use of our site and services.
Information you provide to us directly: This includes information you voluntarily submit when you contact us, request a service, make a purchase, or interact with forms on our site. This may include details such as your name, contact information, and any other details you choose to provide relevant to the services requested or your inquiry.
Information collected automatically: When you visit our site, we may automatically collect certain technical information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how users interact with our site and improve our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process transactions and fulfill requests for services or products.
- To communicate with you, respond to your inquiries, and provide customer support.
- To send you technical notices, updates, security alerts, and administrative messages.
- To analyze usage trends and preferences to improve our site and services.
- To detect, prevent, and address technical issues or security incidents.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on the following legal grounds:
- Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
- Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, provided that your fundamental rights and freedoms do not override those interests. Our legitimate interests include operating and improving our services, communicating with you, and ensuring the security of our platform.
- Consent: Where you have given clear consent for us to process your personal information for a specific purpose. You have the right to withdraw your consent at any time.
- Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
Sharing Your Information
We do not sell your personal information. We may share your information with third parties in limited circumstances, including:
- Service Providers: We may share information with trusted third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are contractually bound to use your information only for the purpose of providing the services requested by us and to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe that disclosure is reasonably necessary to protect our rights, the rights of others, or the safety of our site or services.
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:
- The Right to Access: The right to request copies of your personal information.
- The Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): The right to request that we erase your personal information, under certain conditions.
- The Right to Restrict Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
- The Right to Object to Processing: The right to object to our processing of your personal information, under certain conditions.
- The Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.
Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
International Data Transfers
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Brazil and choose to provide information to us, please note that we transfer the data, including personal data, to Brazil and process it there.
If your data is transferred outside the European Economic Area or the United Kingdom, we will take steps to ensure that your data is subject to appropriate safeguards, such as relying on Standard Contractual Clauses approved by the European Commission or the UK government, or other legally acceptable mechanisms.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
For questions or concerns about this privacy policy or our data practices, please contact us by mail at:
Som Puro Soluções
2232 Avenida Brigadeiro Faria Lima, 15º Andar
São Paulo, São Paulo, 01451-000
Brazil